Frequently Asked Questions
Which countries are supported and what are the shipping costs
We are pleased to inform you that we currently deliver to the United Kingdom. With most likely no additional shipping costs on your purchases
How long does it take to process and deliver orders?
Your order will be processed within 3 business days (Monday to Friday).
The estimated delivery time is 5-9 business days (Monday to Friday).
Shipping Policy
How can i track my order?
Once your order has shipped, you will receive an email containing a tracking number. You can use this tracking number to track your order either on our website trough the tracking portal.
Or trough the tracking portal of the respective courier service, Such as Royal Mail
Track Your Order
Can i change or cancel my order after it has been placed?
You can cancel your order within 5 minutes of placing it. After this period, the order will proceed to processing, and cancellation will no longer be possible. Thank you for your understanding!
To request a cancellation, please email us at info@redouv.com immediately after placing your order.
How do i initiate a return or exchange
Contact us at info@redouv.com with your order number and return details. Our team will assist you with a return authorization.
Return & Refund
How long does it take for a refund to be proccesed?
Refunds will be processed to your original payment method within 10 days after we receive the returned item.
Return & Refund
What should i do if i receive a defective or damaged item
If your item arrives damaged, please contact us immediately at info@redouv.com with a description and photos of the damage. We will arrange an exchange or refund for you.
Which payment methods are acepted and how is the transaction secured?
We accept a variety of payment methods including American Express, Google Pay, Shop Pay, Maestro, Mastercard, and Visa. Rest assured, all transactions are secured with the latest encryption technologies and come with advanced fraud protection.
Payment methods