Hooded winter jacket

- Processing Time: After your order is placed, our team processes it within 3 business days. This includes verifying the order, preparing items for shipment, and handing them over to our shipping partners.

- Transit Time: Delivery times after processing depend on your selected shipping method and location. Standard transit times are typically 5-9 business days.

- Delivery Time: Total delivery time is the sum of processing and transit times, with an estimated range of 8-12 business days.

Shipping policy

Returns are accepted within 30 days of receiving the package:

- Products must be in their original condition with all original labels and tags.

- The packaging should be undamaged and in its original state.

- Items must not show signs of use.

Please note, if returned items do not meet these conditions, we cannot process the return. We reserve the right to refuse items if we believe they have been used or damaged through no fault of our own.

Return & Refund Policy

At Redouv, exceptional customer service is our commitment to you. We are always here to assist and answer any questions you may have. Your satisfaction is our highest priority. Don't hesitate to reach out to us.

Website name: Redouv

Address: Jokwei 18, Akkrum, Friesland
8491AK, The Netherlands

Trade Number: 90444922
VAT Number: NL865317355B01

Contact form: here
E-mail: info@redouv.com
Phone: +31616419063


Customer service opening hours :
Monday - Friday: 8:00 AM - 6:00 PM
we respond within one business day